Last updated: October 31, 2026
We want every key you buy from MyLicense Software to work. This policy explains what happens if something goes wrong.
1. Activation guarantee
If your license key does not activate, contact us at support@mylicensesoftware.com with your order number and a screenshot of the error message. We will either:
- send you a replacement key, or
- give you a full refund to your original payment method.
Please contact us within 30 days of your purchase.
2. When we cannot offer a refund
- The key has already been activated successfully on your device.
- You bought the wrong product or version and the key has been revealed and used.
- The problem is caused by your device not meeting the system requirements listed on the product page.
3. Orders not yet delivered
If you have paid but have not received your key within 24 hours, check your spam folder first, then contact us. If we cannot deliver your key, you will receive a full refund.
4. How refunds are paid
Approved refunds are sent to the original payment method within 5 business days. Your bank or PayPal may take a few extra days to show the refund.
5. Before you open a payment dispute
Please contact us first. Most problems are solved within one business day, and we always offer a replacement or refund when a key does not work.
Contact
Email: support@mylicensesoftware.com
We reply within 24 hours, 7 days a week.